Raymax Lasers

AUSTRALIA'S PREMIERE SUPPLIER OF LASER TECHNOLOGY

FAQ

Q: What can a laser be used for?
A: Because lasers are monochromatic (a single colour) and travel in the one direction they can be easily focused to a small spot, which is of great use in many applications, such as:

  • Eye surgery, such as removal of cataracts
  • CD/DVD players where the lasers are used to read the digital code and give us music
  • Cutting metals, plastics,ceramics
  • Cutting a hole in a wire that is thinner than a human hair
  • Micromachining methods, Nano technology, label printing, tags

Q: Aren’t lasers harmful to people?
A: There are many different sorts of lasers – some are dangerous and some are not. Class one lasers are safe and these appear in CD players, barcode readers, military range finders etc. You can pass these over your hand with no ill effects. At the other end of the scale are class 4 lasers that are used for cutting, welding and marking – these are most definitely dangerous and need to be used with suitable protection and guarding. You would not want to put your hand into these beams. Class 2 and 3 lasers are not as safe as class 1 lasers and can only be viewed with suitable protection.

Q: How does a laser work?
A: LASER is not a word in itself but is actually an acronym for Light Amplification by the Stimulated Emission of Radiation.
Looking at each one of these words separately helps you understand

  • L is Light. The same light as comes from the sun or a light bulb.
  • A is for Amplification and is the process by which the light of a single colour is made intense.
  • S is for Stimulated. Atoms contain electrons and when these are excited to a higher energy state than the ground level, they release the excess energy by giving off a photon (particle) of light. In a laser, release of this energy is stimulated and controlled, rather than allowed to happen by itself.
  • E is the release of light energy, the process called Emission.
  • R is for the entire process of the stimulated emission of the photons called Radiation.

Thus different lasers have different properties. Some lasers can be very tiny and almost invisible while others are very large and occupy whole rooms. Each has different power and light energy levels for different applications.

Q: What makes the laser special compared to other light sources?
A: It is primarily the single colour and very directional output that enables lasers to be focused to very small spots. This small spot produces huge power density at the focus and it is this that enables lasers to mark, cut and change other material. For communications, it is the ability to pulse the laser at extremely high frequencies and transmit this light down an optical fibre that enables information to be transmitted.

Q: What laser do you have for marking or coding on bottles or boxes?
A: Lasers from Linx Xymark in UK and Alltec, based in Germany, click doclinn[256|here] for more information.

Q: What laser is best for cutting or welding?
A; The answer depends on your type of material and its thickness. However, you will find more information in general from pages on our website. Either GSI Ltd (UK) or Laserline (Germany) are likely to do most heavy duty laser jobs. But please contact us if you can’t find what you're looking for.

Q: I want to cut very fine material only microns thick only and need to know how well the job is done, what sort of laser is good for this?
A: A Laser system from our partners in Belgium is likely to be the best solution, with process viewing on-board for full or partial automation of your task.

Q: We need to cut wood, do you have a laser for that?
A: Certainly, give us a call.

Q: How do I know your laser will do the job you say it will?
A: Before we sell any laser we ask for samples of your product or material to mark, cut or weld, as well as working with you to understand any special conditions that need to be satisfied. These samples are our witness that we can do the required task and you know the laser will do the job before you buy. We understand that purchasing a laser a big commitment and you and this is why we like to work with you to sort our any issues for either your research or your production line first. We guarantee that we will not sell you a laser system unless we are sure it will do your job.

Q: I’ve heard some lasers are cheap and some are expensive, even ones to do the same job. Why the difference?
A: Some companies, often overseas suppliers, will sell you cheaper lasers but these don’t always last as long as others. If your budget is tight and the less expensive option does your job, then this can be the best way to go; pay less up front and more down the line on consumables later. We understand and will always try to match your needs with the most appropriate laser solution.
We prefer to supply lasers that are reliable, where the factory backs all its parts and are willing to go the extra mile for you, as are we with our service. We guarantee our workmanship to best of our ability. This may mean our lasers cost more initially, but the use of a proper long lived part will cost you less in the long run. We are in business to support and service your systems plan to continue doing so for many years to come.

Q: Your laser costs more than the competitors?
A: Sometimes this can be so; other times it isn’t and we keep in touch with the market. However, you need to also remember we back up our lasers with quality service staff. They are all factory-trained and each of our lasers are fully installed to comply with the Australian and New Zealand safety standards. Our boss refuses to have it any other way. If you want to know more about the safety standards for your type of laser, call us and will be happy to talk about it.

As for price, we can’t always promise we’ll get the price you want, but we will always do our best and will offer value. We believe we add value by working with you each step of the way when you laser is installed so we make sure you know how it runs. We want you happy. Like these customers:

    "We turned it on and it still goes” -- Mark
    "A quality product, installed by a quality professional” -- Steve

Q:- How do I know if the laser is giving the right energy or power?
A:- We sell OPHIR power meters to measure the performance of your laser. The Ophir meters are the world’s best power meter, their accuracy is traceable and are all made to the ISO9001 standard. More information available here.

Q:- How long does it take to get a laser once it is ordered?
A:- The answer is weeks to months and depend on the type. if you are ordering a custom made laser system for your specific application if may take a few months once your deposit has been made. If it is a more standard product, such as a coding laser, it can often be delivered and installed in a few weeks.

Q: We have special IP concerns for our product - How can we work with you?
A: No problems, we’re happy to work with you as with many of our customers. They come to us with issues like new materials, new ideas, needing special laser applications etc. The best thing to do is to put in place a non-disclosure agreement before any real talks take place. Everyone can then feel comfortable their own IP is staying with them. Just talk to our sales team about this and they will help you. We also have a laser laboratory of our own and have the scientists qualified to perform initial ideas testing and trials. Please contact us and let us see if we can help.
Q: Safety Incident report download.

1. File description: Safety incident report [546.0KB]

File name: Raymax_incident_report_.pdf